viralmerch faqs
How much is shipping?

Our shipping is free. This does not include customs clearance tax for the order in question. See “what are customs fees” tab for more info

How long will my order take?

All items are shipped via Door to Door courier will be delivered to the provided physical address in 5 – 10(working) days  depending on your area.

How do I track my order?

Upon dispatch we will send you shipping references which include tracking number and tracking link. Enter the tracking number into the tracking box on the couriers website and you will see your items progress.

What are custom fees?

Custom fees are posed by South Africa on any imports/ exports. ViralMerch’s warehouses are in China, and product custom clearance fees are due at Customs SA. These fees are liable by customer in question and shipping process will only continue once clearance fee has been paid for.

What do I do when I don't receive my item?

If you haven’t received your item please make us aware by contacting us via e-mail. We will then follow up with the courier to resolve the issue.

Can I cancel my order?

You can cancel order before you make payment. You cannot cancel after your order has been dispatched.

How Long till my order is dispatched?

Between payment processing and packaging, your order will be dispatched within 2-4 days.

How do I make payment?

You make payment with EFT, DEBIT or CREDIT card. For more info on Payfast payment methods, go to: Payfast payment methods

Is my Debit or Credit card details safe?

Absolutely! If you are a first time buyer please be at ease. All payments are handled by South Africa’s trusted payment processing company Payfast. Payment takes place on a secure page and no card details will be stored.