Our shipping is free. This does not include customs clearance tax for the order in question. See “what are customs fees” tab for more info

All items are shipped via Door to Door courier will be delivered to the provided physical address in 5 – 10(working) days  depending on your area.

Upon dispatch we will send you shipping references which include tracking number and tracking link. Enter the tracking number into the tracking box on the couriers website and you will see your items progress.

Custom fees are posed by South Africa on any imports/ exports. ViralMerch’s warehouses are in China, and product custom clearance fees are due at Customs SA. These fees are liable by customer in question and shipping process will only continue once clearance fee has been paid for.

If you haven’t received your item please make us aware by contacting us via e-mail. We will then follow up with the courier to resolve the issue.

You can cancel order before you make payment. You cannot cancel after your order has been dispatched.

Between payment processing and packaging, your order will be dispatched within 2-4 days.

You make payment with EFT, DEBIT or CREDIT card. For more info on Payfast payment methods, go to: Payfast payment methods

Absolutely! If you are a first time buyer please be at ease. All payments are handled by South Africa’s trusted payment processing company Payfast. Payment takes place on a secure page and no card details will be stored.